Privacy Policy

The Responsible Party for personal information collected through usedtoyotaparts.co.za is Lead Gen Services, which operates this website as a lead-generation platform.

We do not sell, ship, or warrant Toyota parts ourselves. We forward your enquiry to one or both of our independent supplier partners, who then deal with you directly. Once your enquiry is forwarded, those suppliers become independent Responsible Parties for the personal information they hold and process.

When you submit an enquiry or interact with the website, we may collect:

• Your name
• Your phone number
• Your email address
• Your location (city, province, or area)
• The Toyota model, year, and part you are enquiring about
• Any free-text message you include
• Technical information automatically logged: IP address, browser type, device type, the page the enquiry was sent from, and the date and time

We do not knowingly collect personal information from children under 18.

We use your information only to:

• Forward your enquiry to the relevant supplier(s) so they can quote you
• Follow up if a supplier fails to respond and you want us to chase
• Keep an internal record of enquiries for fraud prevention, dispute resolution, and quality control
• Analyse aggregated traffic and enquiry patterns to improve the website
• Comply with our legal obligations

By submitting an enquiry, you consent to your details being shared with the following independent supplier partners, both based in South Africa:

• Gemini Parts — Johannesburg, Gauteng (new aftermarket Toyota parts)
• Caryota Spare — Cape Town, Western Cape (used Toyota parts)

We also use the following operators (third-party service providers) to run the website:

• Hostinger — website hosting and database
• Resend — transactional email delivery (enquiry notifications)
• Cloudflare — DNS, security, and email routing

These operators process personal information only on our instructions and under written confidentiality terms. We do not sell your information and we do not share it with any party for unrelated marketing.

Enquiry records are retained for as long as is reasonably necessary to support the supplier's response, resolve disputes, and meet legal record-keeping obligations — typically up to 36 months from the date of enquiry. After that, records are deleted or anonymised. You can request earlier deletion at any time (see Your rights below).

This website uses a small number of cookies and similar technologies for:

• Essential site functions (e.g. remembering that the cookie notice has been seen)
• Aggregated analytics — counting visits, sources, and which pages are read
• Cloudflare's standard security and performance cookies

You can disable cookies in your browser settings. Doing so will not stop you using the site.

We take reasonable technical and organisational measures to protect your information — HTTPS encryption across the site, access controls on the enquiry database, and limited staff access. No internet transmission is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Be told what personal information we hold about you
• Request a copy of that information
• Request that inaccurate information be corrected or updated
• Request that your information be deleted or destroyed
• Object to or withdraw consent for the processing of your information
• Lodge a complaint with the Information Regulator (South Africa) — inforegulator.org.za

To exercise any of these rights, email us at privacy@usedtoyotaparts.co.za. We aim to respond within 30 days. If your request also concerns information held by a supplier (e.g. quote correspondence after we forwarded your enquiry), you may need to contact that supplier directly.

We may update this policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be highlighted on this page.